July 19: Samsung Nepal has inaugurated its premium authorized service center for Samsung Mobiles at Tamrakar Complex (3rd floor) in Pako. The company said in a statement that the new service center was launched on July 17. The service center was previously located at the same complex in the fourth floor.
The newly renovated service center has expanded the help counters from 5 to 10 and has a separate floor for the flagship phone, the statement added.
“The purpose of this renovation was to minimize customers’waiting time and increase customer satisfaction,” the statement added.
The company said it has 18 other service centers located at Jawalakhel, Bhaktapur, Pokhara, Narayanghat, Itahari, Birgunj, Nepalgunj, Biratnagar, Butwal, Birtamode, Hetauda, Dhangadhi, Damauli, Dang, Janakpur and Kathmandu (Sundhara, Gongabu and Kamaladi) to ensure its customers the best after-sales service.
“The service center will provide reliable and easy access to Samsung’s quality service and will offer all Samsung customers repair services on their warranty valid and non-valid smartphones,” said Rajan Bhattarai, service head of Samsung Nepal.