NTA to Introduce New Regulations

Internet Service Providers need to compensate customers in case of disruption of service

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NTA to Introduce New Regulations

October 1: Nepal Telecommunication Authority (NTA) is all set to introduce new regulations to maintain standard and ensure effective service of the telecommunication sector in the country. The new regulations will monitor both the telecommunication sector and the internet service provider. The existing regulations only monitor the telecommunication sector.

As per the new regulations, internet service providers need to exempt the charges or extend the service period in case of disruption to the service or their inability to provide service.

The draft of the new regulations has also set the standard of SMS service. According to the draft, SMS should be delivered within 30 seconds or less. There wasn’t any such legal compulsion before.

It also has set a new standard for network latency of internet service. The NTA has proposed 100 miliseconds of network latency for the domestic use and 250 miliseconds of network latency for international service.

NTA has also said that the billing dispute of ISP with customers should be less than 2 percent. Billing disputes include overcharging customers, double charge, collecting payment through wrong procedures among others. The telecom authority has also set the timeframe to resolve the billing disputes. According to the proposed law, ISPs need to sort out 90 percent of the disputes within 24 hours and 99 percent of the disputes within three days.

Nepal Telecom Authoority’s Chairman Puroshattam Khanal said that the laws are being amended as per the suggestions from experts and service providers to meet the international standard and practices.  

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